Privacy Policy

1. Introduction

Prachi Shree Hotel & Resorts ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us — whether through our website, WhatsApp, phone calls, or in person at our property in Badnawar, Madhya Pradesh. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.

2. Information We Collect

When you enquire about or book a room, event, or dining reservation with us, we may collect:

• Contact details — name, phone number, email address
• Booking details — check-in/check-out dates, room preference, number of guests
• Government ID proof — collected at check-in as required by law for hotel registration (Aadhaar, Passport, Driving Licence, or Voter ID)
• Payment information — processed securely through our payment partner; we do not store your card or UPI details on our servers
• Communication records — messages sent via our WhatsApp booking number or contact form

3. How We Use Your Information

• To confirm and manage your room, banquet, or dining reservation
• To contact you regarding your booking, special requests, or event planning
• To comply with local police and government guest-registration requirements
• To send you offers, seasonal packages, or festival greetings (only if you have not opted out)
• To improve our services based on guest feedback and reviews

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share necessary details with:

• Local police/government authorities, as legally required for guest registration
• Payment gateway providers (e.g. Razorpay), solely to process your payment
• Booking platforms (Goibibo, Booking.com), if you book through those channels — their own privacy policies apply to those bookings

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Website Data

Our website may use basic cookies and browser storage to remember your booking preferences (such as selected room type) during your visit. We do not use this data for third-party advertising.

7. Your Rights

You may request access to, correction of, or deletion of your personal information held by us at any time by contacting us using the details below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website and booking services are intended for use by adults. We do not knowingly collect personal information from children without parental involvement.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:

• Phone / WhatsApp: +91 98934 80003
• Address: Opp. Govt. College, Maa Ekvira Road, Badnawar, District Dhar, Madhya Pradesh – 454660